Frequently Asked Questions

FAQ’s

Please see some answers to our commonly asked questions.

Manage your membership
Please see our resources and tips to manage your membership via our Active World app.


Contact Us
We are always interested in your feedback to help improve the services Ferny Hills Aquatic Centre please talk to one of our friendly staff members or submit an enquiry via the Contact Us page.

Our pool temperatures are monitored daily, however may fluctuate slightly due to weather.

50m Outdoor Pool – 27°C
Indoor Leisure Pool – 32°C

Your multi visit pass can be shared among people however a Direct Debit membership is for one person only.

Yes, we do! Please see us at reception to help you scan in.

We accept the following concession cards on the criteria that they have a valid expiry date and that the card is shown upon your first visit for new concession memberships or each casual visit to the centre:

  • Health Care card
  • Pensioner & Senior card
  • Student card

Yes, members can place their membership on hold. Goswim Members will incur a $5 suspension fee to hold their spot in their class.

As part of your membership agreement, we require written notice for any cancellations – 30 days notice for Goswim members and 14 days’ notice for other pool memberships. You must fill in a cancellation request form at our centre. The cancellation forms are available on request at reception.

If your cancellation is due to a medical emergency or of a similar nature, please contact management with the details to discuss your options.

Become a member

We have a range of memberships to suit all fitness goals and budgets.
Join our community today.